Shipping & Returns
Poppi Avenue ships all orders 'standard tracked' using Royal Mail and Royal Mail International. The order details will be sent to you by email only (this will be the email used by you to place the order):
-
once payment has been accepted; and
-
our warehouse receives a notification of your order placed.
Note: Please check all email folders, including junk and spam for proof of order.
​
Please be aware we aim to pack and ship all orders within 24 hours not including weekends and UK bank holidays. During busy periods, this time may increase to 48 hours, maximum. Delivery time per country will differ, and all orders are currently dispatched from our UK based warehouse.
​
Delivery cut off times:
-
Monday - Thursday: Orders placed after 1pm will be sent on the next working day
-
Friday: Orders placed after 1pm will be sent on the next working day
-
Saturday - Sunday: Will be sent on the next working day
-
Bank Holidays: Will be sent on the next working day​
​
You maybe asked to sign for proof of delivery. All shipping costs outside the UK include custom and duty fees, you will not be asked to pay these fees upon delivery.
Delivery
Times
UK
​
Standard tracked delivery: 3-5 days
Free on all orders, no minimum spend
*Orders placed after 1pm will be shipped on the next working day.
EUROPE and R.O.I
​
Standard tracked delivery: 5-7 days
£8 / Free on orders over £110
*Orders placed after 1pm will be shipped on the next working day.
*Custom and duty fees included.
We currently ship to the following countries in the EU:
-
Austria
-
Belgium
-
Denmark
-
Finland
-
France
-
Germany
-
Portugal
-
Republic of Ireland
-
Spain
-
Switzerland
USA
​
Standard tracked delivery: 8-10 days
£12 / Free on orders over £140
*Orders placed after 1pm on Friday will be shipped on the next working day.
*Custom and duty fees included.
CANADA
​
Standard tracked delivery: 8-10 days
£12 / Free on orders over £140
*Orders placed after 1pm on Friday will be shipped on the next working day.
​*Custom and duty fees included.
AUSTRALIA and NEW ZEALAND
​
Standard tracked delivery: 8-10 days
£12 / Free on orders over £140
*Orders placed after 1pm on Friday will be shipped on the next working day.
*Custom and duty fees included.
Custom &
Duties
All orders (outside the UK) are sent with duties and taxes included so you will not have to pay anything extra.​
Returns
We offer refunds as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.
For all refunds, please use our Online Returns Portal and we'll send you a pre-paid shipping label within 24 hours by email.
​
Items that are not eligible for returns are the following:
-
Earrings & Huggies
​
All returns must be:
-
Unworn
-
No signs of wear or damage
-
In the original condition and packaging
We have the right to refuse a return if these conditions are not met. These terms are in place for hygiene and fraud purposes.
We will inspect the item upon return, if we deem the item to not meet the return policy conditions, we have the right to refuse the refund. In this case we will offer to send the items back to you free of charge.
Refunds are usually processed within 10-14 working days of us receiving the item(s). Refunds will always be processed to the original payment method.
Please note, once we have received and taken care of your return, we will email you to confirm that your refund has been issued, if eligible.
​
We do not allow exchanges. We do not allow cancellation of orders already placed. You will need to return the item for a refund and follow the above conditions.
​
Refunds do not include any shipping costs and gifting costs. Non- refundable Gifting costs include:
-
Gift note
-
Gift bag
​
For customer service, please contact hello@poppiavenue.com or 0161 327 3648.​
Returns
cost
We offer FREE UK returns.
​
For returns from Europe, R.O.I, America, Canada, Australia and New Zealand, we will provide you with a return shipping label, however, a return fee of £6 will be deducted from your total refund. Total refund being the item(s) only, excluding any original shipping and gifting costs. We apologise for any inconvenience this may cause.
​
Returns
Policy
For more information on our return policy please click here.